Privacy Policy

Last updated: October 19, 2026

This Privacy Policy explains how Marrmik ("we", "us", "our") collects, uses and protects your personal information when you visit our website, create an account, upload photos or buy a custom pillow from us. By using our site you agree to the practices described here.

Information we collect

We collect only what we need to make and deliver your order and to run our store:

Account details — your name, email address and password (stored encrypted) when you create an account.
Order details — shipping and billing addresses, phone number, the products you order and your order history.
Photos and designs — the images you upload and the designs you save or approve, so we can produce your pillow.
Payment information — payments are handled by our payment processor. We do not store your full card number on our servers.
Usage information — device and browser type, pages visited and similar technical data collected through cookies, used to keep the site secure and working well.
Messages — anything you send us through the contact form, email or customer care.

How we use your information

To create your design, send you an artwork proof, and print, make and ship your order.
To manage your account, saved designs, wishlist and addresses.
To send order updates and notifications about your purchases.
To send newsletters and offers — only if you have opted in. You can unsubscribe at any time.
To answer your questions and provide customer support.
To prevent fraud, keep the site secure and meet our legal obligations.
To understand how the site is used so we can improve it.

Your photos

Photos you upload are used only to produce your order and to show you your design and proof. We do not sell your photos and we do not use them in our marketing without your written permission. You can delete saved designs from your account at any time.

Cookies

We use essential cookies to keep you signed in, remember your cart and keep the site secure. With your consent we may also use analytics cookies to understand how the site is used. You can change your choice at any time from Cookie preferences in the site footer, or block cookies in your browser settings — some parts of the site may not work without essential cookies.

How we share information

We do not sell your personal information. We share it only with:

Service providers who help us run the store — for example payment processing, hosting, email delivery and shipping carriers — and only as needed to provide their service.
Authorities, when we are required to by law or to protect our rights, our customers or the public.
A buyer or successor, if our business is sold or reorganised, under the same protections described here.

How long we keep it

We keep account and order information for as long as your account is active and as needed for accounting, tax and legal purposes. Uploaded photos and designs are kept so you can reorder, until you delete them or close your account.

Your rights and choices

Depending on where you live, you may have the right to access, correct, download or delete your personal information, and to object to or limit certain uses of it. You can:

Update your details, addresses and notification preferences in My account.
Unsubscribe from marketing emails using the link in any email.
Contact us to request a copy of your data or deletion of your account.

Security

We use reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS) and restricted access to customer data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children

Our store is not directed to children under 13 and we do not knowingly collect personal information from them. If you believe a child has given us personal information, please contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. When we do, we will change the "Last updated" date at the top of this page, and for significant changes we will let you know by email or a notice on the site.

Contact us

If you have questions about this policy or your personal information, please reach us through our Contact page.